Enrolment and registration

Each patient registers using their electronic ID card or eID at the registration kiosk and we will check whether:

• you have an appointment at the hospital;
• you are already known as a patient in the hospital;
• your personal datahave not changed since your last visit to our hospital.

You will get a ticket with your name and the area you can go to take a seat in the waiting room.

If your information is incomplete, you will get a ticket number and you can take a seat in waiting room  'registrations' in the entrance hall.

What is a valid e-ID reading?

You have your valid electronic identity card (eID), kidsID, or ISI+ card scanned via the kiosk or by a staff member at the reception services (including the emergency department).

Do you not have a valid eID, kidsID, or ISI+ card? Then certain other valid documents can serve as a replacement. Some examples are:

• Electronic foreigner card
• Certificate of loss or theft of a Belgian eID or foreigner card
• Electronic residence document, valid as proof of registration in the population registers
• Social identity card
• Certificate of social insurance

• Book an appointment well ahead of time.
• Show up ahead of time for your appointment, preferably at least fifteen minutes in advance. The registration desk is open from  7  am.
• In case you need to cancel, please notify the registration desk (at least 48 hours in advance). Late cancellation may be subject to a fee.

Administration:

• ID card (when booking an appointment for your child: kids ID)
• Phone number and/or cell phone number
• Name, address and phone number of your GP
• Name of the treating physician who referred you
• In case of an accident at work: name and address of the insurance company, your employer and the policy number and case file number of the insurance policy
• Your e-mail address

Medical:

• Medical Documents: Referral letter, test results (e.g., radiographs, blood analyses, etc.), vaccination card, blood group card, allergy card
• Medication sheet with your current medication and its dosage
• Nutritional restrictions